1.Refund Policy:

1.1 We strive to ensure customer satisfaction with our products and services. In the event that you are not entirely satisfied with your purchase, we offer a refund subject to the terms and conditions outlined below.

1.2 To be eligible for a refund, you must notify us within 7 days from the date of purchase and provide a valid proof of purchase.

1.3 Refunds will be issued based on the original payment method used for the purchase.

1.4 The refund amount will be net of any applicable bank charges or transaction fees incurred by us in the original payment process.

1.5 All refunds are subject to review and approval by our customer support team.

1.6 We reserve the right to refuse or limit refunds if we suspect any fraudulent activity or abuse of our refund policy.

2.Bank Charges:

2.1 If a refund is approved, any bank charges or transaction fees incurred by us during the original payment process will be deducted from the refund amount.

2.2 The specific bank charges deducted will be based on the policies and fees set forth by the financial institutions involved in the transaction.

2.3 We will provide you with an itemized breakdown of the deducted bank charges upon processing the refund.

2.4 Please note that these bank charges are beyond our control, and we cannot be held responsible for any fees imposed by your financial institution.

3.Refund Process:

3.1 Once your refund request is approved, we will initiate the refund process within 5 business days.

3.2 The refunded amount, after deducting applicable bank charges, will be credited back to the original payment method used for the purchase.

3.3 Depending on the payment method and financial institution, it may take additional time for the refund to be reflected in your account.

3.4 We will notify you via email once the refund has been processed.

4.Contact Information:

If you have any questions or concerns regarding our refund policy or bank charges, please contact our customer support team at dubai.gold.gift@gmail.com