Key points at a glance:

• 7-day return window from the date you receive your item

• Returns require prior approval

• Gold jewellery returns & exchanges follow specific eligibility rules

• Certain items are non-returnable (customised, sale, bullion, etc.)

• For quick confirmation, contact us on WhatsApp +971 506752879

We offer a 7-day return window from the date you receive your item.

To be eligible for a return, the item must be:

• Unworn and unused
• In the same condition as received
• With original tags, barcode stickers, and packaging
• Accompanied by the original invoice or receipt
• Return requests must be initiated by contacting us via:
Email: info@alfanan.ae
WhatsApp: +971 506752879

Important:
Items returned without prior approval will not be accepted.

Gold jewellery returns are permitted only in exchange for:

• Gold jewellery
• Diamond jewellery
• A gift voucher equal to the invoice amount

Conditions:
• Only one-time exchange is allowed
• Maximum return value: AED 5,000
• For amounts exceeding AED 5,000, the Buy Back Policy applies

The 7-day return policy does NOT apply to:
• Gold coins
• Gold bars
• Silver products
• Items showing wear, damage, alteration, or resizing

The following items are non-returnable and non-refundable:
• Sale items
• Zero Making Charge items (special handling rules apply)
• Gift cards
• Customised items (see customised policy below)

Please inspect your order upon delivery.

If your item is:
- Damaged
- Defective
- Incorrect

Contact us immediately so we can review and resolve the issue promptly.

Approved refunds are:
- Processed within 5 business days
- Credited to the original payment method
- Refunds are issued net of bank charges, including:
- Payment gateway fees
- Bank processing fees

International transfer fees (if applicable)
- These charges are imposed by financial institutions and are non-refundable.
- A breakdown can be provided upon request.

Refunds for international orders are only possible in cases of gold purity differences.

Conditions:
- Certified purity testing proof required
- Shipping charges deducted
- Bank charges deducted
- Two-way shipping fees apply
- 5% VAT applies and is deducted

Refunds are NOT issued for:
- Change of mind
- Customer preference
- Size issues
- Customs delays
- Local duties or taxes

Refunds will not be issued for transactions identified as fraudulent
Customers must contact their bank to dispute such charges
Refunds are provided only if the order has not been processed or dispatched

Products may be exchanged for:
- Gold jewellery
- Diamond jewellery
- A gift voucher

Gold value is calculated using the prevailing market rate on the day of exchange, after deducting:
- Making charges
- Stone weight
- Non-gold components

Customised or damaged products are accepted under the Buy Back Policy.

👉 Full Buy Back Policy is available on the dedicated page.

Applies only to custom-made items:
- Up to 1 gram difference → No refund
- More than 1 gram difference → Refund for excess based on current gold rate

Conditions:
- Must be reported within 7 days
- Certified weight verification required
- Refund issued after internal verification

For customised jewellery:
- Only gold value is refundable
- Making, labour, design, CAD, stone setting, delivery & bank charges are non-refundable
- Item must be unused and undamaged
- Customer bears return shipping & customs charges

👉 Full customised items policy is available on the dedicated page.

Payments made for:
- 24K gold bullion
- Products containing 24K gold
- Pre-ordered 24K items

→ Cannot be refunded or exchanged

1- Submit a return or refund request
2- Request is reviewed
3- Product is shipped back (if approved)
4- Quality check performed
5- Refund processed within 5 business days
6- Email confirmation sent

For returns, refunds, or policy questions:

Email: info@alfanan.ae
WhatsApp: +971 506752879
Store: Al Fanan Jewellery LLC, Dubai, UAE

Shipping & Delivery → Click Here
Gold rate today → Click Here
No making charge policy → Click Here
Store locations → Click Here
Official Refund Policy → Click Here