Delivery Charges

We provide free delivery across dubai & Sharjah for products without any special offer.

AED 20 will be charged for delivery toother Emirates and Silver products.

If an order consists only without making products, AED 30 will be charged for delivery.

For international orders, the shipping charges will depend on the country.

There maybe additional customs charge depending on your country, this will be initially paid by shipping company (DHL) and later collected from the customer upon delivery.

We usually deliver in less than 4 hours in Dubai and on the next day for other emirates. If its a custom order it depends on the manufacturing time.

We usually deliver the product in 3-7 working days. If its a custom order it depends on the manufacturing time. You can always message us on whatsapp to know further. 00971 50 67 68 24 6

Yes. We do all kinds of jewellery repairs, engravings, customizations and even gold plating for accessories.

We fix watches which has stopped working, needs polishing or requires plating.

For other accessories depending on the metal type we may be able to fix the issue.

It always depends on the product and type of service required.

For jewellery we usually need a day.

For watches and accessories it takes anywhere around 7 - 10 days.

For urgent repairs you can directly visit our store and we may fix on the spot if it does not require workshop machinery.

It always depends on the type of service required.

For regular jewellery fix it usually costs 25 AED.

For watches and other accessories our team needs to first examine the product.

Use this text to answer questions in as much detail as possible for your customers.

You can order necklace via the website or discuss on whatsapp chat and confirm the order via chat.

To order via whatsapp the process is simple.

We will confirm the preferred karat and weight of the product and give the quotation. Next, the customer will have to make an advance payment of minimum 100 AED or 10% of the total amount, whichever is higher.

Then a sketch of the necklace is created and sent to customer for approval. We will make any changes if required to the sketch.

Once the sketch, lenght & widht is confirmed the manufacturing process will begin.

It usually takes 3 - 4 working days (ordering to delivery).

Yes, you can pay for items with zero making charges using any card. However, please note that there will be an additional 4% bank charge associated with card payments. The website will automatically calculate this extra charge, or our Al Fanan Jewellery LLC finance team will reach out to you regarding the payment. In the event that a card payment is made without the 4% surcharge, Al Fanan Jewellery reserves the right to cancel the transaction, and bank charges will be reduced. If you have any questions or concerns, please feel free to contact Al Fanan Jewellery, and our team will be happy to assist you.