No Making Charge Policy
Terms & Conditions – No Making Charges Offer
1. What “Zero Making Charge” Means
Our Zero Making Charge Collection offers selected products with:
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Pure gold value only
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Zero making charges
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Zero labour charges
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Certified purity
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Standard finishing and polishing
This means the jewellery itself has no hidden charges.
Any additional fees that may appear during checkout are service-based, depending on your chosen payment method and delivery preference.
2. Payment & Delivery Options
Every Zero Making product provides three customer-friendly options:
🅐 Option A – Cash Payment + Store Pickup (FREE)
Price: Base Gold Price (no extra fees)
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Reserve the item online
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Pay at our store
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No delivery fee
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No service charges
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No online payment required
A team member will confirm your reservation via WhatsApp.
Best for:
Customers who prefer to view the product in person and collect directly.
🅑 Option B – Cash Payment + Delivery (Service Fee Applies)
For customers who want delivery but prefer to pay cash, this option includes:
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Delivery anywhere in UAE
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Handling & secure packaging
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Reservation of your gold item
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Cash-handling service
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Same-day delivery available (when possible)
A small online fee is charged during checkout to:
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Confirm your order
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Reserve the product
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Cover delivery & handling
The remaining gold balance is paid in cash upon delivery.
Best for:
Customers who want home delivery without paying the full amount online.
🅒 Option C – Online Payment + Delivery (Full Online Payment)
This option includes:
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Delivery anywhere in UAE
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Processing and verification
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Secure online payment
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Handling & packaging
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Reservation of your gold item
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Same-day or express delivery available (when possible)
Best for:
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Fastest order processing
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Customers who prefer online payment
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Customers outside Dubai or UAE
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International buyers (shipping available)
3. Pricing Transparency (Without Compromising Business Confidentiality)
We maintain a clear and honest pricing structure:
✔ Option A – No fees
✔ Option B – Includes delivery, handling, and reservation
✔ Option C – Includes delivery, handling, reservation, processing, and payment gateway services
All fees displayed at checkout are service-related, not jewellery-related.
This ensures:
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Product price is always 100% transparent
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You only pay for gold + VAT
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All extra fees reflect real delivery and processing services
4. Important Notes & Rules
4.1 Delivery Fees & Same-Day Delivery
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Store pickup: Free
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Delivery fees apply depending on Option B or C
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Same-day or express delivery may be available when riders are free
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Customer must confirm availability via WhatsApp for delivery scheduling
4.2 Non-Refundable Service Fees
The following are non-refundable:
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Delivery fees
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Handling fees
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Processing charges
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Cash-handling charges (Option B)
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Payment gateway charges (Option C)
4.3 Return & Exchange Eligibility
Zero Making Charge items follow Al Fanan’s standard 7-day return policy, with conditions:
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Must be unworn and in original condition
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Only one-time exchange allowed
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Delivery/service fees are not refundable
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For returns above AED 5,000 → Buy Back Policy applies
4.4 WhatsApp Confirmation
For Options A & B, booking is confirmed through WhatsApp.
If confirmation cannot be obtained, delivery may be postponed.
5. Customer Support
For questions about Zero Making items:
📞 WhatsApp: +971 50 675 2879
📧 info@alfanan.ae
📍 Al Fanan Jewellery, Dubai, UAE
⭐ Our Commitment
Al Fanan Jewellery believes in:
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Fair and honest pricing
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Full transparency
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High-quality service
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A customer-first experience
Our Zero Making Charge Collection exists to make gold more accessible, affordable, and trustworthy — without hidden charges.
