1. What “Zero Making Charge” Means
Our Zero Making Charge Collection offers selected products with:
- Pure gold value only
- Zero making charges
- Zero labour charges
- Certified purity
- Standard finishing and polishing
This means the jewellery itself has no hidden charges.
Any additional fees that may appear during checkout are service-based, depending on your chosen payment method and delivery preference.
Every Zero Making product provides three customer-friendly options:
🅐 Option A – Cash Payment + Store Pickup
Price: Base Gold Price (no extra fees)
- Reserve the item online
- Pay at our store
- No delivery fee
- No service charges
- No online payment required
A team member will confirm your reservation via WhatsApp.
Reservation holds the item for 24 hours. Final price is based on the gold rate at the time of payment at the store.
Best for:
Customers who prefer to view the product in person and collect directly.
🅑 Option B – Bank Transfer + Delivery
This option includes:
- Delivery anywhere in UAE
- Handling & secure packaging
- Reservation of your gold item
- Same-day delivery available (when possible)
Delivery fee is charged during order confirmation to:
- Confirm your order
- Reserve the product
- Cover delivery & handling
Best for:
Customers who want home delivery without visiting store.
🅒 Option C – Online Payment + Delivery (Full Online Payment)
This option includes:
- Delivery anywhere in UAE
- Processing and verification
- Secure online payment
- Handling & packaging
- Reservation of your gold item
- Same-day or express delivery available (when possible)
Best for:
- Fastest order processing
- Customers who prefer online payment
- Customers outside Dubai or UAE
- International buyers (shipping available)
Need help choosing an option?
Message us on WhatsApp. We typically reply within minutes during business hours.
Hours: Sat–Thu 10am–10pm, Fri 4pm–10pm, open 7 days.
3. Pricing Transparency
We maintain a clear and honest pricing structure:
✔ Option A – No fees
✔ Option B – Includes delivery fees
✔ Option C – Includes delivery, handling, reservation, processing, and payment gateway services
All fees displayed at checkout are service-related, not jewellery-related.
This ensures:
- Product price is always 100% transparent
- You only pay for gold + VAT
- All extra fees reflect real delivery and processing services
4. Important Notes & Rules
4.1 Delivery Fees & Same-Day Delivery
- Store pickup: Free
- Delivery fees apply depending on Option B or C
- Same-day or express delivery may be available when riders are free
- Customer must confirm availability via WhatsApp for delivery scheduling
4.2 Non-Refundable Service Fees
The following are non-refundable:
- Delivery fees
- Handling fees
- Processing charges
- Delivery charges
- Payment gateway charges (Option C)
4.3 Return & Exchange Eligibility
Zero Making Charge items follow Al Fanan’s standard 7-day return policy, with conditions:
- Must be unworn and in original condition
- Only one-time exchange allowed
- Delivery/service fees are not refundable
- For returns above AED 5,000 → Buy Back Policy applies
4.4 WhatsApp Confirmation
For Options A & B, booking is confirmed through WhatsApp.
If confirmation cannot be obtained, delivery may be postponed.
5. Customer Support
For questions about Zero Making items:
📞 WhatsApp: +971 50 675 2879
📧 info@alfanan.ae
📍 Al Fanan Jewellery, Dubai, UAE
⭐ Our Commitment
Al Fanan Jewellery believes in:
- Fair and honest pricing
- Full transparency
- High-quality service
- A customer-first experience
Our Zero Making Charge Collection exists to make gold more accessible, affordable, and trustworthy — without hidden charges.
Explore Our Gold Jewellery
• Shop 22K Gold Rings
• Shop 21K Gold Bracelets
• Browse Customized Jewellery
View our Stores in Dubai or explore our full Gold Jewellery collection.
FAQs
No. All photos are original, taken in our studio, and accurately reflect the exact product you will receive.
Yes. Prices reflect real-time gold rates and the exact weight of each piece.
Returns or exchanges are only accepted if the product received is faulty, incorrect, or damaged upon delivery.
For Zero Making items, we do not offer refunds or exchanges for any other reason, as these pieces are uniquely priced and handled.
Customers must inform us within 3 days of receiving the item if there is any issue.
For orders placed with Option B (Cash Payment + Delivery), the delivery & handling fee paid online is non-refundable, even if the order is later cancelled..
Zero Making items remain in this collection until sold or removed. No expiry.
You may reach us via WhatsApp, phone, or through our website’s contact form.
Discover premium gold jewellery at honest, transparent prices — without any making charges.